Personal information is information that typically identifies, relates to, describes or is reasonably capable of being associated with you personally, either alone or in combination with other information available to us. Examples of Personal Information include your name, contact details, information you provide when you create an account or a personal profile on one of our Platform.
We do not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register for the products or services like personalising fitness/ nutrition plans, delivering products, providing feedback on activities on the Platform, etc. If you are under the age of 18, please do not attempt to register for the products or services, including fitness/nutrition plans or send any information about yourself to us. No one under age of 18 may provide any personal information to us without parental consent.
We collect personal information you knowingly provide to us when you use our Platform.
On sign up: If you sign up to create a user profile on our Platform, we collect your name, age, gender, email address and any related information you provide. You may choose to provide us with additional information such as information to make payment, physical and mental health condition, health data and information, location data, nutrition data, dietary and lifestyle information, information related to height, weight and body measurements, passwords, workout related data, or health-related information and insights for our services and products that you provide to us.
While using our Platform: While browsing our website, downloading and using our mobile applications, we may also collect mobile device information (including device and application identifiers), the referring web page, pages visited, IP address, location (depending on the permissions you have granted to us). We do not store payment information but we may store your shipping address to fulfil your order.
Third- party sources: From time to time, we may supplement the information you give us with information from our business partners, social media, or other sources. For example, we may obtain additional information that you have provided while using one of our partner products or digital apps. Data such as food preferences, workout history, sleep data, health data may be collected. We collect and maintain your activity information to determine the activities performed and monitor the daily patterns that may affect your fitness.
Anonymization of data: We may anonymize your personal information so that you cannot be individually identified, and provide that information to our partners.
Cookies: Whenever you interact with our Platform, we automatically receive and record information on our server logs from your browser including your IP address, 'cookie' information, and the page you requested.
An “IP address” is a unique number that is automatically assigned to your computer when you connect to the Internet. It is used to identify your computer’s “location” in cyberspace, so that the information you request can be delivered to you.
“Cookies” are identifiers we transfer to your computer or mobile device that allow us to recognize your browser or mobile device and tell us how and when pages in our Platform are visited and by how many people. You may be able to change the preferences on your browser or mobile device to prevent or limit your computer or device's acceptance of cookies, but this may prevent you from taking advantage of our Platform's best features. We may use these technologies to (i) to collect information about the ways visitors use our Platform – which pages they visit, which links they use, and how long they stay on each page; (ii) to support the features and functionality of our Platform; (iii) to personalize your experience when you use our Platform; (iv) to measure the success of our web or email advertising. Most browsers are set to automatically allow cookies. Please note it may be possible to disable some (but not all) cookies through your device or browser settings, but doing so may interfere with certain functionality on the Services.
When we collect usage information on the Platform, we only use this data in aggregate form, and not in a manner that would identify you personally.
In some circumstances, we give you choices about the ways we collect, use and disclose your personal information. If so, we may ask you to indicate your choices at the time we collect your personal information. If you have created an account or a personal profile on one of our Platform, you may be able to update some or all of your privacy choices by changing the settings on your account settings or profile page at any time.
Such information collected from you as set-out above constitutes ‘personal information’ or ‘sensitive personal data or information’ (“SPDI”) in terms of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (“SPDI Rules”) and constitutes “digital personal data” in terms of the Digital Personal Data Protection Act, 2023.
If you are using one of our products or devices, Your device may collect the following activity data such as activities performed, calories burnt, daily patterns, sleep data such as sleep schedule, sleep duration, sleep habits and areas for improving your sleep, heart rate data blood glucose levels, blood reports uploaded by you and so forth. If you are our customer, we may supplement the information you provide online on our Platform with information you provide through one of our products. When your device syncs with our applications or software, data recorded on your device is transferred from your device to our servers.
We may also use your information to make inferences and show you more relevant content. For example information like your height, weight, gender, and age allows us to improve the accuracy of your daily exercise and activity statistics like the number of calories you burned and the distance you travelled. Based on your sleep data such as sleeping patterns we provide you with customized insights to help you improve your sleep. We may personalize activity goals for you based on the goals you previously set and your historical exercise or activity data.
As part of our services it may also include collection of precise geolocation data, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We collect this type of data if you grant us access to your location. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device.
We, our affiliates and/or the sellers or service providers on the Platform may access and use your personal information and SPDI for the following purposes:
We share your personal information in personally identifiable form with third parties only as described below.
We reserve the right to disclose your Personal Information as described in any click-through agreement to which you have agreed on one of our Platform. We also reserve the right to disclose your Personal Information as described in any Privacy Notice posted on the Platform where you provide that information. By providing your Personal Information on that Platform you will be consenting to the disclosure of your Personal Information as described in that Privacy Notice. You may withdraw your consent at any time in the manner mentioned in this policy.
Subject to applicable law, we may at our sole discretion,to the extent necessary, transfer personal information and/or SPDI to any other body corporate (as defined under the Information Technology Act, 2000) and the Digital Personal Data Protection Act that ensures at least the same level of data protection as is provided by us under the terms hereof, located in India or any other country.
By using the Platform, services and products, you accept the terms hereof and hereby consent to the storage and processing of personal information and SPDI by third parties and in any location within or outside India. We will make best efforts to ensure that the third party or the location to which the SPDI is transferred affords same level of data protection as would be afforded under Indian law.
Your account is protected by a password for your privacy and security. You need to ensure that you prevent unauthorized access to your account and personal information by selecting and protecting your password appropriately, including in case of using any social logins such as google or facebook accounts as well as any logins based on OTP authentication. You must ensure the safety of your accounts and devices and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
Your data may be anonymized, de-identified and/or aggregated, and the resulting data may be held by us, our affiliates, service providers and sellers on the Platform, associates, agents, representatives, and other authorized third parties, for as long as necessary for us to provide the services effectively or for other purposes.
We endeavour to protect the privacy of your account and other personal information we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
Any transmission of information by you to our Platform or otherwise is at your own risk. We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure.
You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our services / products. If you upload/post/communicate any success stories, comments, messages, blogs on the public sections of the Platform it will become published content. We may publish such published content on our Platform so long as you consent to it. You may request that such published content be taken down at any time and we shall remove such published content. For doing so, please write to us. However, we are not responsible for any actions taken by third-parties with respect to such published content.
We will retain your personal information for a reasonable period as necessary for the purpose or as long as the law requires.
In case of any complaint or grievance, please reach out to our Grievance Officer, appointed in accordance with the SPDI Rules, whose contact information is detailed below:
Name: Shaurya Joshi
Address: 18th floor, Building No. 5, Tower A, DLF Cyber City, DLF Phase 3, Gurgaon HR - 122002, India
Please provide us with details of your grievance or complaint and we will endeavor to resolve your complaint no later than 30 days from receipt of the complaint.
By creating a user account on our Platform or subscribing to our services, you consent to receiving communications from us via email, SMS, push notifications, Whatsapp and other channels. We may send you marketing messages, promotional offers, and important service updates related to your account or subscription. You may opt out of our marketing emails by clicking on the ‘unsubscribe’ link provided in the emails. However, we may still send you non-marketing emails about your accounts or any other transactions with you.
We may also use cross-device targeting to help identify our users and serve advertising.
To opt out of Google Analytics you can visit the Google Ads Settings page.
To opt out of Twitter’s interest-based ads, you can follow their instructions posted on their website/app.
To opt out of Facebook’s interest based ads, you can follow their instructions posted on their website/app.
To opt out of Instagram’s interest based ads, you can follow their instructions posted on their website/app.
We do not solicit confidential details like your OTP/CVV/PIN/Card Number/ Bank account details through any means and we do not call users/customers with offers, discounts on products and offering free gifts. Please be aware of any attempt by third parties using various techniques such as ‘phishing’ to contact, influence and defraud consumers. Please do not share any personal or payment sensitive information with unknown persons which may lead to unauthorized use and/or fraud and consequent financial loss. We shall not be liable for any loss, damage, expense incurred by a customer where the customer has shared personal and/or payment sensitive information with scamsters/fraudsters. Please report any incidents to our Grievance officer to enable us to investigate and explore legal recourse.